Legal Documents

In this page you’ll find our policies, terms and conditions to our service as well as other relevant documents.


Fair Use Policy – Web-browsing and download speeds regulations, SMS and call restrictions applied to plans and packages marked as “unlimited”

Privacy Notice – Defines what kind of User data we gather when they access or use OXIO’s Services, how do we use it and protect it, who do we share it with and what controls and rights the end-users have regarding their personal data.

Terms of use – The terms of use regulate the OXIO MOBILE, S.A. DE C.V operated websites, captive portal and Apps.

Life line cycle Policy –  The states a line can have on the OXIO system and the implications they have on service.

Prices of our main Plans and Services

Customer Service to the General Public

Zendesk form

Horario de atención: Monday through Friday 9:00 to 20:00 hrs

Saturday and Sunday: 9:00 to 17:00 hrs

Phone Support (MX): 800 953 1364