Legal Documents
In this page you’ll find our policies, terms and conditions to our service as well as other relevant documents.
Web browsing and download speed regulations, SMS and call restrictions applied to plans and packages marked as “unlimited”.
Defines what type of user data we gather when they access or use OXIO’s Services, how we use and protect it, who we share it with, and what controls and rights end users have regarding their personal data.
The terms of use regulating OXIO MOBILE, S.A. DE C.V operated websites, captive portal and apps.
Line states on the OXIO system and their implications on service.
- Last Updated
- Mon Jul 09 2021
Registro de Contrato de Adhesión para la prestación del Servicio de Internet ante PROFECO (pdf)
- Last Updated
- Mon Jul 09 2021
Commercial Practices Code (pdf)
- Last Updated
- Mon Jul 09 2021
Statement of User’s minimum rights (pdf)
- Last Updated
- Mon Jul 09 2021
- Last Updated
- Fri Mar 17 2023
Customer Service Support (pdf)
- Last Updated
- Thur Oct 28 2021
Customer Service to the General Public
Horario de atención: Monday through Friday 9:00 to 20:00 hrs
Saturday and Sunday: 9:00 to 17:00 hrs
Phone Support (MX): 800 953 1364
support@oxio.zendesk.com