skip to Main Content

Legal Documents

In this page you’ll find our policies, terms and conditions to our service as well as other relevant documents.

Fair Use Policy

Web browsing and download speed regulations, SMS and call restrictions applied to plans and packages marked as “unlimited”.

Privacy Notice

Defines what type of user data we gather when they access or use OXIO’s Services, how we use and protect it, who we share it with, and what controls and rights end users have regarding their personal data.

Terms of use

The terms of use regulating OXIO MOBILE, S.A. DE C.V operated websites, captive portal and apps.

Line Lifecycle Policy

Line states on the OXIO system and their implications on service.

Prices of our main Plans and Services

Customer Service to the General Public

Horario de atención: Monday through Friday 9:00 to 20:00 hrs
Saturday and Sunday: 9:00 to 17:00 hrs
Phone Support (MX): 800 953 1364

Zendesk form
Back To Top