Legal Documents

In this page you’ll find our policies, terms and conditions to our service as well as other relevant documents.

Fair Use Policy

Web browsing and download speed regulations, SMS and call restrictions applied to plans and packages marked as “unlimited”.

Privacy Notice

Defines what type of user data we gather when they access or use OXIO’s Services, how we use and protect it, who we share it with, and what controls and rights end users have regarding their personal data.

Terms of use

The terms of use regulating OXIO MOBILE, S.A. DE C.V operated websites, captive portal and apps.

Line Lifecycle Policy

Line states on the OXIO system and their implications on service.

Prices of our main Plans and Services

Título de Concesión Única para Uso Comercial que otorga el Instituto Federal de Telecomunicaciones para prestar Servicios Públicos de Telecomunicaciones y Radiodifusión (pdf)

  • Last Updated
  • Mon Jul 09 2021

Authorization to establish and operate or exploit a Telecommunication’s Service Retailer granted by Mexico’s Instituto Federal de Telecomunicaciones (pdf)

  • Last Updated
  • Mon Jul 09 2021

Registro de Contrato de Adhesión para la prestación del Servicio de Telefonía Móvil ante PROFECO y el IFT (pdf)

  • Last Updated
  • Mon Jul 09 2021

Registro de Contrato de Adhesión para la prestación del Servicio de Internet ante PROFECO (pdf)

  • Last Updated
  • Mon Jul 09 2021

Commercial Practices Code (pdf)

  • Last Updated
  • Mon Jul 09 2021

Statement of User’s minimum rights (pdf)

  • Last Updated
  • Mon Jul 09 2021

Security and Justice (pdf)

  • Last Updated
  • Fri Mar 17 2023

Customer Service Support (pdf)

  • Last Updated
  • Thur Oct 28 2021

Customer Service to the General Public

Horario de atención: Monday through Friday 9:00 to 20:00 hrs
Saturday and Sunday: 9:00 to 17:00 hrs
Phone Support (MX): 800 953 1364
support@oxio.zendesk.com

Zendesk form
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