In this page you’ll find our policies, terms and conditions to our service as well as other relevant documents.
Fair Use Policy – Web-browsing and download speeds regulations, SMS and call restrictions applied to plans and packages marked as “unlimited”
Privacy Notice – Defines what kind of User data we gather when they access or use OXIO’s Services, how do we use it and protect it, who do we share it with and what controls and rights the end-users have regarding their personal data.
Life line cycle Policy – The states a line can have on the OXIO system and the implications they have on service.
Autorization to stablish and operate or exploit a Telecommunication's Service Retailer granted by Mexico's Instituto Federal de Telecomunicaciones
Registro de Contrato de Adhesión para la prestación del Servicio de Telefonía Móvil ante PROFECO y el IFT
Registro de Contrato de Adhesión para la prestación del Servicio de Internet ante PROFECO
Customer Service to the General PublicZendesk form
Horario de atención: Monday through Friday 9:00 to 20:00 hrs
Saturday and Sunday: 9:00 to 17:00 hrs
Phone Support (MX): 800 953 1364