skip to Main Content

Privacy Notice

Last updated: March 17, 2023

  • If your inquiry is about privacy policy: continue to
  • If your inquiry concerns issues with your mobile service, mobile app, balance or similar, please continue to

OXIO Mobile, S.A. de C.V., (hereinafter “OXIO”), with address at Horacio 1120, Colonia Polanco, Alcaldía Miguel Hidalgo, C.P. 11550, Ciudad de México, and website, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

We know the importance of how your personal information is used and shared, and we care about your privacy. This Privacy Notice is intended to help you understand what information we collect, why and for what purpose. By using or accessing our website, our applications and/or our telecommunications services (the “Services”), you acknowledge that you accept the practices and policies described in this Privacy Notice, and you hereby agree that we will collect, use and share your information in accordance with this Privacy Notice.

What does this Privacy Notice cover?

This Privacy Notice defines what information we collect from the you (the User) when you access or use OXIO Services, how we use and protect it, who we share it with, and the controls and rights you have over your information. We collect various types of information from our Users, as explained in more detail below, and we use this information internally in connection with our Services to: customize, provide and improve our Services, allow you to configure your user account and profile, to contact you and allow other Users to contact you, and analyze how you use our Services. In certain cases, we may also share some of your information with third parties, but only with your permission and consent, as described below.

For what purposes will we use your personal data?

The personal data we collect from you, will be used for the following purposes that are necessary for the service you request:

  • For your registration as a user on our website and applications.
  • To verify and confirm your identity
  • To provide the telecommunications and business intelligence services and products we offer to our customers.
  • To process payments, banking clarifications and invoicing of own and/or third party services, keeping a history of the use of services.

In addition, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate a better service from us:

Marketing or advertising

  • Commercial prospecting

What personal information will we use for these purposes?

To carry out the purposes described in this Privacy Notice, we will use the following personal data:

  • Personal identification data (name, phone number, IMEI, e-mail)
  • Contact information (phone number, e-mail)
  • Data on the type of communications and use of telecommunications services
  • Cell phone usage data, related to browsing and data consumption
  • Data on purchases, interests and preferences
  • Payment method data, related to electronic payment platforms, including credit or debit card information
  • Network, traffic and geolocation data

Information you provide directly to us:

We receive and store any information provided to us by you under your knowledge. Through the registration process, we may collect information such as your name, email address and third-party account credentials (Facebook or Google login data). If you provide us with your third-party account credentials or sign-in to the Services through a third party site or service, you understand that some of the content and/or information in those accounts (“Third Party Account Information”) may be transmitted to us, and that Third Party Account Information transmitted to our Services is covered by this Privacy Notice. Certain information may be required to register with us or use some of our features.

We may contact you if you have provided us with the means to do so. If you have provided us with your email address, we may send you promotional offers on behalf of other companies or email you about your use of our Services.

Information Collected Automatically:

Whenever you interact with our applications,  our website or our Services, we automatically collect and record information in our server logs from your browser or device, which may include your IP address, geolocation data, device ID, network information, SIM card information, “cookies” information, the type of browser and/or device you are using to access our Services, and the page, screen or feature you requested.

Our advertising partners may also transmit cookies to your application, browser or device when you click on advertisements that appear on our sites, apps and/or Services. Additionally, if you click on a link to a third-party website or service, a third party may also transmit cookies to you. From the moment you click on a third-party link, the privacy and treatment of your information is governed by the terms of the third party you visit. In any event, while we allow third parties to place their advertisements and offer their services through our Services, we ensure that such third parties have robust data protection procedures and systems in place.

We may use the data we automatically collect, as described above, to customize the features we think you might value based on your usage patterns. We may also use it to improve our Services. This data may tell us how often Users use a particular feature of the Services, and we may use that knowledge to make the Services more interesting and useful to as many Users as possible.

With whom do we share your personal information and for what purposes?

We inform you that your personal data may be shared inside and outside the country with authorities or individuals, data infrastructure, business intelligence and marketing companies or organizations other than us, for the provision of data, marketing & advertising services.

Recipient of the personal data Purpose Requires consent
Data Infrastructure Companies Provision of Data Services No
Marketing & Advertising Companies Marketing & Advertising Yes


We do not rent or sell your personal identification information to anyone, provided that certain information may be transferred in connection with commercial transfers, as described below. We may share your information with third parties as described in this section.

Information that has been anonymized: we may anonymize your information so that you are not identifiable as an individual and provide that information to our business partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services. However, we never disclose aggregate usage or non-anonymized information to a partner (or allow a partner to collect such information) in a way that identifies you as an individual person.

Advertisers: We allow our customers, advertisers and/or business partners to choose the demographic information of Users who will see their advertisements and/or promotional offers and the User agrees that we may provide them with any information we have collected.

Analytics Service Providers: To support, develop and improve the Services, we use third-party analytics services to analyze how our Users interact with each other and interact with the Services, so that we can learn and make improvements to provide you with a better experience. Information from third party analytics services may be used by us and others to, among other things, analyze and track data, determine the popularity of certain features, deliver content or features targeted to your interests on our Services.

Affiliated Companies: In certain situations, companies with which we partner or affiliate may sell or provide products or services to our Users through or in connection with the Services (either alone or in conjunction with us). In the event that an affiliated company is associated with such a transaction or service, we will share your information with that affiliated company only to the extent it relates to that transaction or service. While we have no control over the policies and business practices of third parties, we seek to ensure that such third parties have robust secure privacy and information protection systems in place.

Protection of OXIO and Others: We reserve the right to access, read, save and disclose any information that we deem necessary to comply with the law, a court order or the order of any competent authority; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of OXIO, our employees, our users or others.

How can you Access, Correct or Cancel your personal data, or Oppose its use?

You have the right to know what personal data we hold on you, what we use it for and the conditions of use (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); to have it removed from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as “ARCO Rights”.

You can also revoke your consent, in case you have given it to us, for the processing of your personal data. However, it is important that you keep in mind that we will not be able to meet your request in all cases or terminate the use immediately, since it is possible that for some legal obligation we may need to continue processing your personal data. Also, you should consider that for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or the conclusion of your relationship with us.

Means and procedure to exercise ARCO Rights and/or revoke consent for the processing of personal data.

To exercise any of the ARCO Rights, as well as to revoke your consent for the processing of your personal data or limit the use and disclosure of your personal information, you the User must send your request by email to the following address:

The use of tracking technologies on our website

We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as a User, as well as to provide you with a better service and experience when browsing our website, applications and using our Services. We will use the personal data we collect through these technologies to personalize, provide and improve our Services, and to analyze how you use our Services.

The personal data we collect from these tracking technologies are the following:


  • Identifiers, username and passwords for a session.
  • User’s preferred language
  • Region in which the user is located
  • User’s browser type
  • Type of user’s operating system
  • Date and time of the start and end of the user’s session
  • Web pages visited by the user
  • Searches performed by the user
  • Advertising reviewed by the user
  • Lists and spending habits on shopping sites

How can you find out about changes to this Privacy Notice?

This Privacy Notice may be modified, changed or updated as a result of new legal requirements; our own needs for the products or services we offer; our privacy practices and policies; changes in our business model; or other causes.

We are committed to keeping you informed of any changes to this Privacy Notice. Any modification to the Privacy Notice will be disclosed and published on our website and OXIO applications.

Back To Top